Friday, November 06, 2009

2sms upgrades to Avaya IP Office v5.0

To further enhance our phone support for customers, 2sms has rolled out Avaya IP Office v5 across its sites. The upgrade allows better flow of calls between our UK and US offices, and overflow to our offsite support centres. We are pleased to announce this service enhancement that will benefit our customers who enjoy 24/7 toll free support.

v5 also allows 2sms to log customer support calls into our CRM system, so that we are more accurately track our interactions with customers from a single system.

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