Process improvement starts with the smallest message

All businesses seek to improve their use of people and resources to grow revenues, reduce costs, serve customers better and do more of the right stuff.

One 2sms customer implemented a simple but effective solution to reduce costs, improve operations and ensure accurate deployment of drivers. Each day the customer sends text messages to van and lorry drivers on their books with their assignments for the next day. The messages are sent from an Excel spreadsheet at 6pm each evening, so that the drivers have their jobs to hand for the early morning start.

Once spreadsheet issues 500 daily jobs on average, taking less than one minute to dispatch the data.

The cost savings are substantial. No more telephone calls from Operations Managers to their fleet drivers, with all the problems associated with leaving voice-mails and not knowing if the message was delivered.

But the benefits do not stop there. By using the 2sms 2way service, any drivers who had issues with their instructions could text back their concerns. This allowed the customer to deal with the issues the night before, resolving problems before the start of the next business day.

The resulting improvements in customer satisfaction from happy customers receiving on time deliveries was fed back to all involved in this project.

The cost of sending these messages? Less than £200 a week. The cost of one vehicle left idle, or wrongly assigned? Multiples of SMS costs.

Return on investment : Instant.

2sms adds YouTube videos

2sms has added information videos to the YouTube platform. These are designed to help new customers learn how SMS text messaging can help their business. Visit the 2sms YouTube video channel to learn more.

New products - sneak peak

2sms is proud to offer a sneak peak of its new suite of productivity products.

Team Collect - Create questions, and send them out to your mobile workforce for online completion from web browser or mobile device.

Team Publish - Publish information direct to the mobile phone using mobile internet. Excel spreadsheets and Team Collect data to mobile works in 60 seconds.

Team Links - Create links to mobile web sites and share them with your team.

Team News - Create links to RSS newsfeeds, and publish to your people on the move.

Team Address - view your 2sms address book from a mobile device.

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TeamData portal - Pull all the products together into a mobile portal for remote workers.