2sms features in Sybase 365 customer newsletter

2sms features in Sybase 365 customer newsletter, highlighted in the Partner Spotlight.

Sybase 365 and 2SMS have launched a joint effort, bringing even more coverage, and reach to SMS communications. This partnership provides a user-friendly, Web-based interface that allows customers to purchase messaging services, in any amount, with no contract. 2SMS provides business text messaging services for small and medium enterprises (SMEs), and government entities.


Solution-oriented product line

2SMS’ FREE 40+ software add-ins and developers solutions enable fast and easy integration to a company’s current in-house applications and web tools. 2SMS offers over thirty messaging products with texting functionality ranging from stand alone desktop applications for the major operating systems in use (Windows, Mac, and Linux) and even a Java based desktop client that is OS independent. 2SMS offers productivity add-ins for Microsoft Outlook, Word, Excel, and Database integration that are easy to install and provides software integration with existing portal technologies such as Oracle, Salesforce, and SharePoint, and even integrating with legacy paging systems through our SNPP portal which converts SNPP to SMPP. 2SMS’ intelligent delivery system seeks out the fastest route to deliver messages. For mission critical customers, such as first responders and emergency personnel, who need to have the fastest, most reliable and most secure SMS system.

2sms launches its SMS voting application at The International Business & Economy Summit Sheffield 2009

2sms is delighted to be invited to partner Sybase 365 and BT in the launch of a SMS voting application, which will be used at the The International Business & Economy Summit Sheffield 2009. Delegates will be asked to vote their answers to questions during the summit, with live updates presented real time during the event using Powerpoint and LiveWeb. Visit www.reinventingbusiness.co.uk for event details.

Enterprises turn to SMS - Sybase 365 article (2sms reference)

http://www.sybase.com/detail?id=1062665

The unrivalled global usage of mobile messaging is becoming increasingly attractive to enterprises as a generator for new revenue streams as well as providing value added services for end-users. More and more are embracing SMS, as a new and effective medium to reach their customers.

An example of how SMS can lead to cost reduction and increased customer satisfaction: An electronics manufacturer using SMS to lessen the burden on their call center for returned and warranty goods. This company has a single return center and a single phone number that customers can call. When an appliance breaks down, the customer calls the 800 number; the operator takes the appliance serial number and asks the customer to send the item to a specific address for repair. The customer sends it, then calls to see if it was received; then calls again to see if it is being fixed, then calls again to ask when it will be shipped back to them.

By using SMS, the customer sends a text message to the repair group with the appliance serial number; they get a return SMS message that gives them the address to which the item must be sent. When the item is received, the repair center confirms via an SMS alert to the customer and when the item is repaired the customer receives an SMS alert with the tracking number for the return shipment.

What is the difference? A minimum of five phone calls at the cost of $6 per minute versus five SMS messages with a total cost of about $0.25. Other benefits to the enterprise and the customer include reduction in call wait times and increase in customer satisfaction.

Sybase / 2sms announcement

www.sybase.co.uk/detail?id=1062849

2sms on IT Wire

www.itwire.com/content/view/24239/53/

Sybase 365 Partners with 2sms

Apr 01, 2009 09:00 ET

Sybase 365 Partners With 2sms to Launch Innovative SMS Service Tailored to Small and Medium Enterprise Customers

LAS VEGAS --(Business Wire)-- Apr 01, 2009 Sybase 365, a subsidiary of Sybase, Inc. (NYSE:SY), the global leader in mobile messaging services today announced a global partnership with 2sms to extend SMS services to small and medium enterprises (SMEs) on an instant provisioning basis. The full service website (http://www.sybase365sms.com/) offers a suite of messaging products and services and combines the functionality of 2sms with the Sybase 365 messaging platform, enabling enterprise customers to register and use SMS to communicate with employees, suppliers and customers.

“As enterprises continue to embrace SMS as an efficient and cost-effective medium through which to communicate, the service will enable businesses with increasingly mobile workforces to instantly deploy SMS services,” said Tim King, CEO, 2sms. “Sybase 365’s reputation for delivering mission critical messaging services to the enterprise sector, combined with its deep understanding of local markets and expansive global reach, made it the ideal partner for enabling the growth of the SMEs SMS business.”

The applications for SMS are limitless and current customers of the service include divisions of Unilever, EDS and Alstom Transport; all are using SMS to communicate effectively and efficiently while reducing man hours and costly phone bills. SMS is extended into the corporate IT infrastructure, using open standards (XML) for ease of customer integration.

“This is a great opportunity for those SMEs that recognise the benefits of SMS as an efficient and cost-effective medium, but had previously been unable to access it rapidly and reliably,” said Howard Stevens, senior vice president, International Operations, Sybase 365. “The partnership with 2sms creates a pioneering service that successfully addresses the enterprise need for instant deployment, robustness of service and ease of integration into existing IT infrastructures.”

The industry leading service is available immediately at http://www.sybase365sms.com/. Customers are able to log onto the site and connect their own IT systems to the SMS network via an ISO27001 certified platform. 2sms software plug-ins include Microsoft Outlook, Microsoft Excel, Salesforce.com and Java, allowing businesses to download applications that enable desktop messaging.